Member CRM
One view of every member: their plan, attendance, billing history, lead stage, notes, documents, family. No more switching between four tools to look someone up.
Worth knowing
Custom fields and tags for whatever your team needs to track.
Everything your team needs, in one system.
Rellavo is one system, organized into the areas your team works in.
What every member touches.
The CRM, the plan, the billing, the app: everything that defines what your members see and feel.
Plans & billing
Any plan structure: recurring memberships, session packs, family bundles, anything in between. Payments run through Stripe at the standard rate, your terms, no per-member math.
Worth knowing
Flexible plan rules, pricing tiers, and discounts you set yourself.
Member app
A polished app your members use to book classes, join waitlists, check in with a barcode, see their plan and waivers, and refer friends for a free session, with every action landing live in your CRM.
Worth knowing
Referrals arrive as leads in your pipeline, with the source attached.
Communications
Email and text with delivery logged on every member profile. Templates with merge fields, broadcast campaigns, one-off messages, and a two-way inbox so replies land where you can see them.
Worth knowing
Email and texting are built in. Nothing extra to buy or wire up.
Documents & waivers
E-signature waivers, liability releases, intake forms. Versioned, dated, attached to the member record. Re-sign on policy changes.
Worth knowing
Your forms, your branding, your legal language.
What your team runs the business on.
Scheduling, classes, leads, the front desk: the everyday operations layer that keeps everything moving.
Staff scheduling
Trainers and coaches on one weekly view: who's teaching what, class assignments, and appointment calendars in the same place. No more spreadsheets.
Class management
Capacity, waitlist, check-in, no-show handling. Recurring classes auto-generate, cancellations cascade, and late cancels are flagged automatically so you can charge the fee in a click.
Lead pipeline
Every lead with stage, source, last touch, and next action. Convert to member in one click. Stage changes auto-fire welcome and follow-up sequences.
Worth knowing
Pipeline stages and automations you set to match how you sell.
Front desk / kiosk
Tablet-based self check-in for members, staff override for the front desk. Marks attendance, fires automation triggers, updates the schedule.
What does the work for you.
Automations that fire on real events. Dashboards built on your real numbers. And an AI assistant your staff can talk to in plain English.
Smart automations
A visual builder for any sequence: welcome new members over their first 100 days, chase failed cards, escalate at-risk nudges at 14, 21, and 30 days quiet, alert staff when something needs attention. Set once, runs forever.
Worth knowing
Ready-made templates seeded on day one, including the at-risk ladder that reads why a member went quiet (failed payment, empty session pack, or no visits) before it escalates.
Insights & dashboards
Revenue, attendance, retention, lead conversion, churn risk, the numbers that matter, on one screen you check in the morning. Built on your real data.
Worth knowing
A report builder for the numbers your business measures.
For gyms that run real programming.
Train adds the coaching layer for $79 a month on top of the base price. It's built for gyms where trainers write and run programs; most gyms without coaching programs won't need it.
Programs from plain text
Type a workout the way you would write it on a whiteboard and it becomes a structured, editable program. Sets, reps, percentages, supersets, and time-based work all parse, ready to assign to any member.
Coached sessions, logged live
Run the session from a phone or tablet and adjust on the fly. Every set gets recorded as it happens, so the record matches what actually happened on the floor.
PRs and maxes in the member app
New personal records are detected after each session and badged automatically. Members watch their maxes and progress charted over time, right in the member app.
Plain-English answers, and actions you approve.
It comes built in, for your staff. Type a question and get an answer from your real numbers, no dashboard to learn. Ask it to make a change, a new member, a paid invoice, a text to the waitlist, and it sets that up for you to confirm.
rellavo · ai assistant
You
who hasn't been by lately?
Assistant · scoped to your gym
7 members haven't checked in for over 14 days. The 3 most at-risk based on prior attendance:
M
Mike R.
21d · was 3x/week
S
Sarah K.
17d · was 4x/week
J
James L.
15d · was 2x/week
Try
who hasn’t been by lately?how many leads converted last month?show revenue trend the last 90 dayswhich members are at risk of cancelling?
What staff use it for
- Answers in plain EnglishRevenue, attendance, retention, live numbers, no report builder.
- Takes actions you confirmAdd a member, mark an invoice paid, book a class, send a text.
- Drafts member messagesSummarizes a member and writes the follow-up. You approve the send.
- Surfaces churn riskFlags members slipping in attendance before they cancel.
- Runs routine workflowsOnboarding sequences, no-show ladders, renewal nudges.
Don't see something your gym needs? Ask.
Tell us what you're looking for and we'll get you an answer fast.
See pricing or book a demo.
$349 a month flat, in writing on the pricing page. Or book a walkthrough and watch it catch a drifting member while you're on the call.
Reply within one business day